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https://foodnhotelasia.com/glossary/horeca/guest-experience/The emergence of COVID-19 unleashed a global crisis of unparalleled magnitude, redefining how governments, businesses, and economies operate. It was difficult to pinpoint which industries were affected the most; one of the easy guesses was – the hospitality industry. In…
Read MoreCustomer loyalty is a relationship and not a scheme. Putting the customer at the heart of everything you do, across every touchpoint, is the key to success. By strengthening the human connection, you can drive impactful business results. Today, customers…
Read MoreIn the competitive hospitality industry, establishing guest loyalty is a cornerstone of enduring success for any hotel. This necessitates the implementation of effective customer retention strategies for hotels. These strategies form the base for cultivating lasting relationships with guests, ensuring…
Read MoreUnderstanding how to attract hotel customers is crucial for business owners in the hospitality industry. Whether managing a cozy bed-and-breakfast or a grand resort, the goal is to fill those rooms and provide top-notch service. In this article, we'll examine…
Read MoreWhen it comes to smooth operations in the hospitality industry, a well-functioning housekeeping department is essential, as it can make or break a hotel's reputation. If you're a hotel owner or manager, you understand that cleanliness and guest satisfaction are…
Read MoreWould you build a house without a blueprint? Probably not, because it could lead to inconvenience and problems. The same concept applies to the hotel industry. It would be best to have a business plan to operate in the hospitality…
Read MoreSimply put, without marketing, there is no business. A well-crafted marketing plan puts your business in motion. With the hospitality industry bouncing back, now is the perfect time to get the message out with marketing strategies for guest attraction, brand…
Read MoreAs more and more hospitality graduates enter the market with an entrepreneurial spirit, the catering business becomes a lucrative opportunity. With the rising demand for convenient and personalized dining experiences, these entrepreneurs are set to unleash culinary curiosities and share…
Read MoreGetting the right kind of attention isn't easy in the catering business. The industry is saturated, and the landscape is competitive. You might put everything you have into the business but still miss out on potential clients, exciting opportunities, and…
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